Refunds

Refunds or store credit may be issued in certain circumstances where we are unable to fulfill or successfully complete an order.

A refund may apply if the sneaker ordered is unavailable or out of stock and we are unable to fulfill the order.

For shipments that are confirmed to be lost in transit, our team will first investigate the situation and determine whether the package can be successfully reshipped.

If the package is confirmed to be lost and we are unable to reship the order, we will issue store credit equal to the full value of the original order.

If you experience an issue with your order, please contact us by email and provide your order number along with a clear description of the issue. Our support team will review the situation and investigate with the appropriate parties, including the shipping carrier when necessary.

Please note that a package being delayed does not automatically mean it is considered lost. The shipment must first be reviewed and, when applicable, confirmed as lost before store credit can be issued.